OVERVIEW

This website is operated by Platinum Valet Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Platinum Valet Ltd. Platinum Valet Ltd offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or making a booking with us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE BOOKING TERMS

Bookings made through the site are considered final when the booking confirmation has been sent via e-mail and/or text message. All terms and conditions are considered to have been accepted as soon as the booking confirmation has been received.

Whilst we prioritise ensuring that vehicles are collected and delivered at the confirmed booking times, we reject any responsibility for delays caused by events out of our control, for example severe weather conditions, road traffic, flight delays, traffic accidents, security concerns, immigration delays as well as delays in luggage collection. This list is not exhaustive.

By agreeing to these Terms of Service, you represent that you are at least the legal driving age in the UK and you have given us your consent to allow any of your minor dependents to use this site

You may not use our services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including payment information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICING

Prices for our services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Any payments for bookings made via the site will be collected in full as soon as the bookings are made - prior to the service(s).

Late charges will apply to any customers who extend the length of their stay beyond what is stated on their booking confirmation. These late charges will automatically be applied to the customer’s account and payment will be automatically collected prior to their vehicle being returned. The late charge applied is £15.00 per extended day.

We trust that customers will carefully read and follow the instructions stated on their booking confirmation to ensure that the service process runs as smoothly as possible. Subject to these Terms of Service, we will accept no liability for issues arising due to customers not following the instructions stated on their booking confirmation.

Subject to these Terms of Service, compared to a vehicle’s odometer reading upon collection, customers should expect at most a 30 miles increase by time of return given the nature of the service, as vehicles need to be manoeuvred between various company car parks. We will accept no liability for an increase in odometer readings of less than or equal to 30 miles.

RESTRICTIONS, CANCELLATIONS AND ALTERATIONS

We reserve the right, but are not obligated, to limit the sales of our Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

Certain Services may be available exclusively online through the website. These Services will have limited quantities and are subject to cancellation only according to our Cancellation Policy, outlined below:

Any service may be cancelled, but no later than 48 hours prior to its respective timestamp stated in the booking confirmation. If a cancellation meets this requirement, a full refund will be issued, less a £20.00 administration fee.

Any service may be altered, but no later than 24 hours prior to its respective timestamp stated in the booking confirmation. If an alteration meets this requirement, the outstanding refund/payment will be issued/collected, minus/plus a £20.00 administration fee.

All alterations and cancellations will only be confirmed once the customer has received the amended booking or cancellation confirmation via email and/or text message.

We welcome a variety of vehicles to utilise our parking facilities, provided they can accommodate a standard sized parking space (2.4m x 4.8m). Please note that trailers, commercial vehicles and vehicles with eight or more seats are not eligible for standard parking.

If contacted in advance prior to booking, we may be able to accommodate certain non-standard sized vehicles such as commercial vehicles, motorhomes, caravans, or other vehicles with trailers. If not arranged in advance, we may be unable to collect your vehicle.

Unfortunately, we may not be able to accommodate vehicles that have been specially adapted for disabled users. If you have any concerns, please reach out to us in advance to confirm.

To book such vehicles listed above, please contact us in advance on 08000 432 432 or enquiries@platinumvalet.uk.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel service quantities purchased per person, per household or per booking. These restrictions may include bookings placed by or under the same customer account, the same payment method, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an booking, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate payment and account information for all bookings made through our site.

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

Your submission of personal information through the site is governed by our Privacy Policy. To view our Privacy Policy, please see: www.platinumvalet.uk/privacypolicy

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

The company may also act as a booking agent for third party service providers. In such a scenario the company will only be liable for losses directly relating to processing the booking. If a customer wishes to make a claim in regard to a third party service, this must be made against the third party service provider and subject to its terms and conditions.

Motor trade insurance will cover our legal liabilities when we are the provider of a service.

Vehicles and/or mobile items are left in our possession at the owner’s risk. Furthermore, we advise that all valuables are removed from vehicles prior to handover. The Company is not liable for the loss or damage of any items inside customer vehicles.

Damage claims can only be made to one of our representatives upon collection of your vehicle. Furthermore, written notice of such claim must be given to you by one of our representatives upon collection of your vehicle for it to be valid.

We will not accept any liability for structural, mechanical, and electrical failure of any part of your vehicle such as glass chips, clutches, windscreens, tyres and alloys. This list is not exhaustive.

Unless proven to be the result of employee negligence, we will not accept any liability for loss or damages.

Whilst a vehicle is in our possession, it must be taxed and comply with the Road Traffic Act 1988.

We advise that solely the vehicle key should be handed over when your car is collected as we will accept no liability for house keys, alarm fobs, or other items left on the key ring. We reserve the right to charge for our time in the scenario that a vehicle is not starting.

We will accept no liability for punctures whilst a vehicle is in our possession. We reserve the right to charge for either a tyre change or to inflate a tyre in the scenario that a vehicle obtains a puncture whilst in our custody, (including slow punctures).

We reserve the right to charge for our time in trying to start a vehicle in the scenario where the vehicle’s battery is flat. We will accept no liability for issues arising as a direct consequence of having to jump-start a vehicle.

It is advised that customers either keep a spare key to hand or leave one with the company.

Please note that the level of security may fluctuate between our various car parks (within a radius of 15-miles from our main site). During periods of heavy business, vehicles may be stationed at a site other than our main site.

In the scenario that a vehicle needs to be repaired due to employee negligence, the repairs must be carried out by one of our approved repair companies. We will pay the costs of the repair in full, though it will be the customer’s responsibility to take the car to and from the garage at their own cost. If doing so restores a vehicle to the condition in which it was collected by our employees, we reserve the right to personally carry out any repairs to your vehicle on your behalf.

In certain scenarios, dash cams may be disactivated as our employees do not consent to being recorded.

If a customer should park their vehicle personally at any third party car park or other parking area, they should do so at their own risk.

Customer insurance policies should cover any loss or damages. Whilst a vehicle is in our possession, there will be no cover for fires, floods, theft, spiteful vandalism, or any other interceding events of nature. This also includes indirect and direct losses caused by the aforementioned forms of vehicle damage such as those on earnings or missed flights etc. This list is not exhaustive.

Where proven to be caused by the negligence of employees, we will pay up to £20,000 for loss of or damage to a vehicle.

We will accept no liability for negative impacts on other services (such as car hire charges or delayed/missed flights) as a direct or indirect consequence of our service.

In the event of any paintwork discolouration or dents/scratches becoming visible after washing a vehicle or due to rainfall, we will accept no liability for such damages.

We cannot service vehicles that fall above the height restrictions of our operating areas.

Unless proven to be caused by the negligence of employees, we will accept no liability for the interior condition of a vehicle as it is not always possible to accurately monitor this.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Platinum Valet Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of thisagreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.